Terms of Service

English Translation. This English version is provided for convenience only. In the event of any inconsistency or discrepancy between this translation and the original Estonian version, the Estonian version shall prevail and be legally binding.

Last updated: 31.07.2026

Welcome to Säuts.

These Terms of Service ("Terms") govern your access to and use of the Säuts service and constitute a legally binding agreement between Cloudexp OÜ and the user of the Service.

By creating an account, subscribing to the Service or otherwise using the Service, you acknowledge that you have read, understood and agree to be bound by these Terms.

If you do not agree to these Terms, you may not use the Service.

1. Definitions

For the purposes of these Terms, the following definitions apply.

Säuts means the cloud-based software service operated by Cloudexp OÜ at https://sauts.ee, enabling businesses to send SMS invitations requesting Google reviews from their existing customers.

Service means the Säuts software, website, mobile applications, APIs, integrations and all related functionality.

Service Provider means Cloudexp OÜ.

User means any company, sole proprietor or other business entity using the Service.

Account means a user account created within the Service.

Customer means a customer of the User who receives an SMS invitation through the Service.

Google Business Profile means Google's business profile platform and its associated review services.

Subscription means the free or paid subscription plan selected by the User.

Customer Data means all information uploaded, submitted or otherwise provided to the Service by the User.

Personal Data has the meaning given in Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR).

2. Service Provider

The Service is provided by:

Cloudexp OÜ

Registry Code: 16263842

Registered Address:

Juurdeveo tn 18-9
Kesklinn, Tallinn
Harju County 11313
Estonia

Email:

tere@sauts.ee

Website:

https://sauts.ee

3. Description of the Service

Säuts is a cloud-based Software-as-a-Service ("SaaS") platform designed to help businesses automate the process of requesting Google reviews from existing customers after providing a service.

The Service may include, among other things:

customer management;
SMS invitations;
automated reminders;
invitation tracking;
campaign analytics;
subscription management;
integrations with third-party services.

The functionality available to a User depends on the selected Subscription plan.

The Service Provider reserves the right to modify, improve, replace or discontinue features of the Service, provided that such changes do not unreasonably reduce the core functionality of the Service.

4. Eligibility

The Service is intended exclusively for:

companies;
sole proprietors;
other persons carrying out business activities.

The Service may not be used:

for personal or household purposes;
without a legitimate business purpose;
for mass SMS marketing;
using purchased or rented contact databases;
for unsolicited marketing communications;
to manipulate Google reviews;
to send unlawful communications;
in any manner that violates applicable laws or regulations.

5. Acceptance of these Terms

Acceptance of these Terms is a condition of using the Service.

By creating an Account, the User represents and warrants that:

they have the legal capacity to enter into binding agreements;
the information provided is accurate and complete;
they will comply with these Terms;
they will comply with all applicable laws and regulations.

Where the Service is used on behalf of a legal entity, the individual creating the Account represents and warrants that they have the authority to bind that entity.

6. Account Registration

To use the Service, the User must create an Account.

The User is responsible for:

maintaining accurate account information;
safeguarding their password;
enabling multi-factor authentication where available;
all activities carried out through the Account.

The User must notify the Service Provider without undue delay if:

their credentials have been compromised;
unauthorised access to the Account is suspected;
any other security incident occurs.

The Service Provider may require additional identity verification before restoring Account access or processing significant account changes.

7. Subscription Plans

Access to the Service is provided in accordance with the selected Subscription plan.

The Service Provider may offer:

free plans;
free trial periods;
monthly subscriptions;
annual subscriptions;
enterprise plans.

Descriptions of Subscription plans and applicable pricing are published on the Service website.

The Service Provider reserves the right to modify or discontinue Subscription plans.

Price changes affecting existing paid Subscriptions shall take effect only from the beginning of the next billing period, provided that Users have been given reasonable prior notice.

8. Free Trial

The Service Provider may offer a free trial period.

The duration of any trial period will be specified during registration.

If the Subscription is not cancelled before the end of the trial period, and automatic conversion to a paid Subscription has been clearly disclosed before registration, the Subscription will automatically convert into a paid Subscription.

The Service Provider may modify or discontinue free trial offers for new Users at any time.

9. Billing and Payments

Paid Subscriptions are billed in advance.

The User agrees to pay all fees associated with the selected Subscription plan.

If payment fails or remains outstanding, the Service Provider may:

restrict access to the Service;
suspend the Account;
suspend the sending of SMS invitations;
terminate the Subscription.

All prices are published on the Service website.

Value Added Tax (VAT) is applied in accordance with applicable legislation.

The User is responsible for paying any taxes applicable to their use of the Service.

10. Subscription Renewal and Cancellation

Unless otherwise agreed, Subscriptions automatically renew for successive billing periods.

The User may cancel their Subscription at any time through their Account settings.

Upon cancellation:

no future subscription fees will be charged;
access to the Service continues until the end of the current billing period;
fees already paid are non-refundable except where required by applicable law.

The Service Provider may terminate a Subscription where:

the User breaches these Terms;
the Service is used unlawfully;
continued provision of the Service becomes objectively impossible;
termination is required by law or by a competent public authority.

The Service Provider may also discontinue free Subscription plans or modify their conditions upon reasonable prior notice.

11. User Responsibilities

The User agrees to:

use the Service in good faith and in accordance with these Terms;
comply with all applicable laws and regulations of Estonia, the European Union and any other relevant jurisdiction;
ensure that all information submitted to the Service is accurate;
maintain the security of their Account;
use the Service solely in connection with legitimate customer relationships.

The User is solely responsible for:

all Customer Data uploaded to the Service;
the content of SMS messages sent through the Service;
all activities performed through the Service;
the actions of its employees, contractors and other authorised Account users.

The Service Provider is not responsible for the legality of the User's activities.

12. Acceptable Use

The Service may only be used for its intended purpose.

Without the Service Provider's prior written consent, the User must not:

use the Service for unsolicited mass communications;
use purchased, rented or third-party contact databases;
collect or purchase fake reviews;
engage in review gating practices;
influence the content of customer reviews;
send misleading, deceptive or fraudulent communications;
distribute malware or other harmful software;
interfere with or disrupt the operation of the Service;
attempt to bypass security measures;
reverse engineer, decompile or disassemble the Service except where expressly permitted by applicable law;
use automated tools to abuse the Service;
use the Service in any manner that may damage the reputation of the Service Provider or other Users.

Where such activity is detected, the Service Provider may immediately suspend or restrict access to the Service.

13. Compliance with Google's Review Policies

Säuts is designed to support compliance with Google's review policies.

The User agrees not to:

offer incentives in exchange for positive reviews;
filter customers based on positive or negative experiences;
suppress, remove or discourage negative reviews;
influence or dictate the content of customer reviews.

The Service Provider is not responsible for any decisions made by Google, including but not limited to:

removal of reviews;
restrictions imposed on a Google Business Profile;
suspension of a Google Business Profile;
changes to Google's algorithms;
changes to Google's policies.

Google may modify its services or policies at any time, and the Service Provider has no control over such changes.

14. Customer Data

The User retains all ownership rights in Customer Data submitted to the Service.

The Service Provider acquires no ownership rights in Customer Data.

The Service Provider may process Customer Data solely for the purposes of:

providing the Service;
maintaining system security;
correcting errors;
complying with legal obligations.

The Service Provider will not sell Customer Data or use it for its own marketing purposes.

15. Personal Data

The Service Provider processes Personal Data in accordance with:

Regulation (EU) 2016/679 (GDPR);
applicable Estonian data protection legislation;
the Säuts Privacy Policy;
the Säuts Data Processing Agreement (DPA).

The User represents and warrants that they have a lawful basis to process all Personal Data submitted to the Service.

The User is responsible for ensuring that all legally required privacy notices have been provided to Customers and, where required, that any necessary consents have been obtained.

16. Confidentiality

Each party agrees to keep confidential all non-public information received from the other party where disclosure could reasonably harm the other party's legitimate interests.

Confidential Information includes, without limitation:

trade secrets;
pricing information;
technical solutions;
security systems;
customer lists;
product roadmaps;
source code;
documentation.

Confidentiality obligations do not apply where the information:

is publicly available without breach of these Terms;
was lawfully obtained from a third party;
must be disclosed pursuant to applicable law or a lawful order of a competent authority.

These confidentiality obligations survive termination of the Agreement.

17. Intellectual Property

All intellectual property rights relating to the Service remain the exclusive property of the Service Provider or its licensors.

This includes, without limitation:

software;
user interfaces;
design;
logos;
trademarks;
documentation;
APIs;
databases;
source code.

No ownership rights are transferred to the User.

Subject to these Terms, the User is granted a limited, non-exclusive, revocable and non-transferable licence to access and use the Service.

18. Feedback

If the User submits suggestions, ideas, enhancement requests or other feedback relating to the Service, the User grants the Service Provider a perpetual, worldwide, royalty-free, irrevocable and sublicensable licence to use such feedback for the purpose of improving the Service without compensation.

Unless otherwise agreed in writing, Feedback is not considered Confidential Information.

19. Beta Features

The Service Provider may make available features identified as beta, preview, experimental or early access.

Such features may:

contain defects or errors;
change or be withdrawn without notice;
have limited functionality;
be provided without complete documentation.

Beta Features are provided without any service level commitments or availability guarantees.

20. Third-Party Services

The Service relies on third-party service providers, which may include:

SMS delivery providers;
cloud infrastructure providers;
payment service providers;
analytics providers;
authentication providers;
Google services.

The availability and functionality of the Service may depend on these third-party services.

The Service Provider is not responsible for interruptions, failures or changes affecting third-party services.

21. APIs and Integrations

Where the Service provides APIs or integrations, the User agrees to use them only in accordance with the applicable documentation.

The User must not:

abuse the APIs;
generate excessive request volumes;
circumvent authentication or security mechanisms;
perform automated activities that negatively affect the Service.

The Service Provider may introduce usage limits, rate limits, authentication requirements or other technical restrictions at any time.

22. Availability and Maintenance

The Service Provider uses commercially reasonable efforts to ensure the availability and reliability of the Service.

However, the Service Provider does not guarantee that:

the Service will operate without interruption;
every SMS invitation will be delivered;
integrations will always function correctly;
the Service will be free from errors.

The Service Provider may temporarily suspend the Service, in whole or in part, for maintenance, security updates or technical improvements.

Where reasonably practicable, Users will be notified in advance of scheduled maintenance.

23. Suspension of the Service

The Service Provider may immediately suspend or restrict access to the Service if:

the User breaches these Terms;
the User's activities may harm the Service, other Users or third parties;
a security incident has occurred or is reasonably suspected;
the User fails to pay applicable fees;
the Service is being used unlawfully;
suspension is required by applicable law or by a competent public authority.

Where reasonably practicable, the Service Provider will notify the User of the reasons for the suspension and provide a reasonable opportunity to remedy the breach, unless immediate suspension is necessary to protect the Service, other Users or to comply with legal obligations.

24. Termination

This Agreement terminates:

when the User cancels their Subscription;
when terminated by the Service Provider;
where termination is required by applicable law;
by written agreement between the parties.

Termination of the Agreement does not affect any rights or obligations accrued prior to the effective date of termination.

25. Effect of Termination

Upon termination:

the User's right to access and use the Service immediately ceases;
the Account will be closed or deactivated;
the Service Provider may delete Customer Data in accordance with the Privacy Policy and the Data Processing Agreement;
provisions that by their nature are intended to survive termination shall remain in effect.

Such provisions include, without limitation:

payment obligations;
intellectual property rights;
confidentiality obligations;
limitations of liability;
governing law;
dispute resolution provisions.

26. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis to the fullest extent permitted by applicable law.

Except as expressly required by law, the Service Provider makes no representations or warranties, express or implied, including but not limited to warranties that:

the Service will operate uninterrupted;
the Service will achieve any particular business outcome;
the Service will increase the number of Google reviews;
Google will maintain or approve any Google Business Profile;
any specific feature will remain available indefinitely.

The User acknowledges that the use of cloud software involves inherent technological risks.

27. Limitation of Liability

To the maximum extent permitted by applicable law, the Service Provider shall not be liable for:

loss of profits or revenue;
indirect, incidental, special or consequential damages;
loss of reputation or goodwill;
loss of data, except where caused by the Service Provider's wilful misconduct or gross negligence;
interruptions or failures of third-party services;
changes to Google's services, algorithms or policies;
the actions, omissions or reviews submitted by the User's Customers.

The Service Provider's total aggregate liability arising out of or relating to the Service shall not exceed the total amount paid by the User for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

28. Indemnification

The User agrees to indemnify and hold harmless the Service Provider against any claims, damages, losses, liabilities and reasonable costs arising from:

the User's breach of these Terms;
unlawful use of the Service;
infringement of third-party rights;
unlawful or misleading communications sent through the Service;
intentional violation of Google's review policies.

29. Force Majeure

The Service Provider shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control.

Force majeure events include, without limitation:

natural disasters;
war or armed conflict;
terrorist attacks;
strikes or labour disputes;
widespread power or telecommunications outages;
cyberattacks;
actions of governmental authorities;
significant failures of third-party infrastructure providers.

Performance of the affected obligations shall resume as soon as reasonably practicable after the force majeure event has ceased.

30. Changes to the Service

The Service Provider reserves the right to:

introduce new features;
discontinue obsolete functionality;
modify the user interface;
replace technical solutions;
improve security measures;
change the underlying architecture of the Service.

The Service Provider will make reasonable efforts to avoid changes that materially reduce the core functionality of the Service.

31. Changes to these Terms

The Service Provider may amend these Terms from time to time.

Users will be notified of any material changes within a reasonable period before such changes take effect.

Continued use of the Service after the effective date of the revised Terms constitutes acceptance of those changes.

If the User does not agree to the revised Terms, the User may terminate their Subscription before the changes become effective.

32. Assignment

The User may not assign or transfer any rights or obligations under these Terms without the Service Provider's prior written consent.

The Service Provider may assign or transfer this Agreement in connection with a merger, acquisition, corporate restructuring or sale of all or substantially all of its business or assets.

33. Severability

If any provision of these Terms is found to be invalid, illegal or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

The invalid provision shall be replaced, where possible, by a legally valid provision that most closely reflects its original commercial intent.

34. Entire Agreement and No Waiver

These Terms, together with the Privacy Policy, the Data Processing Agreement (DPA) and any documents expressly incorporated by reference, constitute the entire agreement between the parties concerning the use of the Service.

Failure by the Service Provider to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.

A waiver of any breach shall not constitute a waiver of any subsequent breach.

35. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Estonia.

The parties shall first seek to resolve any dispute through good-faith negotiations.

If no amicable resolution can be reached, the dispute shall be submitted to Harju County Court, unless mandatory law provides otherwise.

Nothing in these Terms limits any mandatory rights granted to consumers under applicable law where such rights apply.

36. Contact

For any questions relating to the Service, please contact: